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Frequently Asked Questions
Last updated: February 18, 2021

You have questions? We have answers.



To close your account you will need to cancel it by logging into your account on the HiT Members Portal.*

  1. Locate your membership
  2. Click or tap CANCEL MEMBERSHIP

*Note: Your HiT Members Portal login is the same as your HiT account login (username and password).

Canceling your account will tell us to not charge your payment method for the next month's membership fee. You will continue to have access to your account until the end of your membership and redeem reward points you may have accumulated. After your membership has expired we allow 14 days for you to reconsider your cancellation. At the end of 14-days we shred all of the data you entered into your account and removed all accumulated rewards points.

WARNING: For security purposes and data storage when we shred your account the data and the rewards points are not recoverable.


When you cancel your account, we allow a 14-day grace period for you to reconsider your cancellation. After 14 days we shred all of the data you entered and remove your account registration from our system. We also remove all accumulated rewards points.

WARNING: For security purposes and data storage when we shred your account the data, the account registration information, and any accumulated rewards points are not recoverable.


That depends. If you reinstate your account within 14-days of canceling by making a payment at Members Portal, your data are still in your account waiting for you to jump back into HiT and keep going. Your rewards points too!

However, if you attempt to reinstate your account after 14 days, you will need to set up a new account. Meaning you have to go through the registration process again, and start over adding data to your new account. Any previously data will not be recovered.

To reinstate a canceled account within the 14-day grace period, log in to your account at Members Portal. Make sure your payment method is current. Then click or tap ACTIVATE SUBSCRIPTION.


Although it is possible to merge two accounts, doing so can be messy and cause data overlap. For this reason, we do not offer the ability to merge two accounts.

The best thing to do is discontinue using one of the accounts. You can manually enter any data you had in your other account into the account you choose to keep.

NOTE: If you use a fitness tracker such as Fitbit, Garmin, or Withings, and connected your device in HiT under My Connections, the data from these are already automatically loading into your account even if you had two accounts. That is assuming you set up permissions for these devices in both of your accounts. By discontinuing one account you do not lose any of your activity data from these devices/apps.


To reinstate an account that has lapsed but has not been removed (you are in the 14-day grace period) you have several options.

  1. You can click or tap on this link Members Portal to login to your payments portal account. Select "ACTIVATE SUBSCRIPTION" to make a payment. After making a payment your account will be unlocked.
  2. You should have received at least one email from us regarding either making payment on a new account to set up your subscription, or asking you to reconsider if you decided to cancel. Any one of those emails will have a link that you can use to go to your members portal where you can make a payment. When you get there, select "ACTIVATE SUBSCRIPTION" to make a payment. After making a payment your account will be unlocked.
  3. On our website at MyHiTApp.com, in the menu you will see a link labeled "Members Portal". Click the link and enter your HiT username and password. This will take you to your subscription and payment details page. Select "ACTIVATE SUBSCRIPTION" to make a payment. After making a payment your account will be unlocked.
  4. If the options above don't fit for you, you can contact us at dot@myhitapp.com. Tell us that you want to reinstate your account by making a payment. We'll send you a link that you can use to make a payment. Please allow at least 48 hours for us to receive and respond to your request.
NOTE: Your payment MUST be received by us before the 14-day grace period ends. The automated shredder does clean up at midnight USA Eastern Time ON the 14th day. So don't wait until the last minute. We won't be able to reinstate your account after the shredder does it's job.


To connect a Fitbit, Garmin, or Wigthings device login into your HiT account.

  1. Open the left side menu by tapping on the arrow icon in the upper left corner of the home page.
  2. Click on My Connections
  3. Select the manufacture of the device you want to connect.
  4. When prompted, enter your device's username and password
  5. Agree to give HiT permission to sync your device's data.

HiT supports Fitbit, Garmin, and Withings devices includeing fitness trackers, body composition scales, and Withings blood pressure cuff. To gather data from all the device types you will need to enable all of the types of data you want HiT to collect and report in HiT.

It is helpful to note that because HiT is designed to connect devices by manufacturer. To connect all your devices by a specific manufacturer you need only to give HiT permission to access the account that controls your devices while giving access to all the data types for your devices.

That's all there is to it. HiT will begin pulling in data starting on the day you connect your device account.


As of February 2021, HiT no longer supports connecting with Apple Watch or Samsung Gear

As a business decision we removed HiT from the Apple and Google App stores and no longer support iOS/iPhone and Android integrations. We remade HiT to work on mobile devices via a mobile browser. This means HiT works great with fitness trackers such as Fitbit, Garmin and Withings, that provide WiFi options, but sadly does not work with devices that rely solely on your mobile phone to gather and store your data.

As of this recent update we hear that Apple Watch and Samsung Gear are working on a WiFi enabled option where your data will be available to sync with applications such as HiT view browser. If and when that happens we will reconnect with these device options.


Unfortunately, Fitbit has decided to withhold certain data from HiT. They are glad to share your step count as a summary but do not provide intraday data to HiT. This is their decision, not ours. We have asked Fitbit to provide more detailed data, however, at this time we have not received a response. We will continue to pursue detailed Fitbit data. If we are successful we will report as much detail as they provide.


HiT never requires external devices to track your health. You can enter your activity, how long you performed that activity and if you know the distance, for example how far you ran or walked, you can add that too. HiT will calculate your calories burned using the data you enter. For some activities, such as walking, HiT will also calcuate your steps. So no device is required to track your activity in HiT. This means you also don't need a device to participate in Step Challenges or Active Minute Challenges in HiT.

You also do not need a device to track sleep in HiT. You can enter these data manually as well. And if you are using an old-fashioned blood pressure cuff or blood glucose meter, you can enter those data into HiT manually as well.


Depending on the device and the version of HiT you are using, you can disconnect your activity tracker as follows:

  1. Open the left side menu by tapping or clicking on the arrow in the upper left corner.
  2. Select My Connections.
  3. Locate the device type you want to disconnect.
  4. Click on disconnect button.

Your device's account is now disconected from HiT. WARNING: This will disconnect all device types for that account, including fitness trackers, body comp scales, and blood pressure cuffs. If your goal to to only disconnect a certain type of data from connecting with HiT, visit your device manufacturers settings page to make changes to what data you share with HiT.


You can use more than one fitness tracker with HiT provided the trackers are from different manuafacturers. For example, you can use a Fitbit fitness tracker and a Garmin or Withings fitness tracker with HiT. Simply connect all your devices via the My Connections page in your HiT account.

Keep in mind that if you wear them at the same time you will see both sets of data in HiT. Each will be labeled according to the device brand that collected the data. However, the step summary will include all step data reported from each device, which means potential double counting.


If your new activity tracker is by the same manufacturer as your old device you don't need to make any changes in HiT. HiT collects data via the connection provided by the device manufacturer. As long as the manufacturer recognizes your new device it should provide data from your new device to HiT.

If your new activity tracker is by a different manufacturer, for example you switch from a Fitbit device to a Garmin or Withings device, you can disconnect your old Fitbit device from HiT and connect your new Garmin or Withings device. Or, you can use them all with HiT.

See "How do I disconnect my activity tracker from my HiT account?" to disconnect your old device. See How do I connect my activity tracker to my HiT account? to connect your new device. NOTE: There is no specific order in which you need to connect or disconnect a device within HiT.


Our team at HiT has worked hard to evaluate the most popular devices and apps to integrate with HiT. At this time we support Fitbit, Garmin, and Withings devices. We are considering adding Polar devices and will reconsider Apple Watch and Apple Healthkit enabled devices and Samsung Health if and when a WiFi option is available.

If you have a device that is not currently integrated with HiT, contact us and let us know. If we get enough requests and the device you want to use can be integrated (this depends on the manufacturer of the device), we are happy to put it in the development queue.



Editing your data is easy in HiT. We've tried to make HiT as intuitive and user-friendly as possible.

Most data elements are editable. However, some are not editable due to the complexity of updating the data, for example, in Medication, you can edit the medication name and dose size, however, start date, end date, dose frequency, and doses per frequency are not editable. In this case, should you need to revise those data you will need to delete the medication and create it again. The reason is the table created where you select which doses you took on which days is unique to the information you entered when adding a medication.

Other data elements that are NOT editable at this time include Step and Activity data provided by an activity tracker. Due to the frequency and process of the data stream, if you were to edit these data in Hit, your edits will be overwritten during the next data sync. Our team is working on options and data collection processes that will allow editing in the future, so stay tuned on this one.

To edit your data in HiT on a browser:

  1. Go into the health parameter for which you want to edit your data.
  2. Locate the row of data you want to edit.
  3. Tap or click on the pencil icon.
  4. In the pop-up make your desired changes.
  5. Click or tap Save or Update depending on the data you are editing.

To edit the number of servings of a food item in the Nutrition parameter in the browser version you'll need to go one layer deeper.

  1. Locate the meal row you want to edit.
  2. Tap the green chevron next to the meal name.
  3. Locate the food item you want to edit.
  4. Tap or click the pencil at the end of the row containing that food item.
  5. Only servings may be edited.

NOTE:Food items and nutrient information related to a food item are not editable in the browser version of HiT. This is due to the calculations involved in the nutrient values. You can delete a food item by clicking or tapping the little trash can at the end of the food item row.

To edit your data on the HiT mobile version:

  1. Go into the details area of health paramenter for which you want to edit your data.
  2. Tap on the data Breakdown tab.
  3. Locate the row of data you want to edit.
  4. Slide the row of data to the left.
  5. Tap on the gear icon (some people think it looks more like a flower).
  6. Make changes as desired.
  7. Tap Save.

Deleting data you entered manually into HiT is easy. We've tried to make HiT as intuitive and user-friendly as possible. The process for deleting depends on whether you are using one of the mobile versions of HiT or using the browser version.

WARNING As you may suspect, when you delete data, your data are deleted...gone...nowhere to be found. Soooo... please double check the data you are deleting in the confirmation box that pops up. Seriously!! We can't get it back for you.

To delete data on HiT browser version:

  1. Go into the health parameter for which you want to delete your data.
  2. Locate the row of data you want to delete.
  3. Tap or click on the tiny trash can icon.
  4. Confirm the data you want to delete.
  5. Click Delete.

To delete data on the HiT mobile version:

  1. Go into the details area of health paramenter for which you want to delete data.
  2. Tap on the data Breakdown tab.
  3. Locate the row of data you want to delete.
  4. Slide the row of data to the left.
  5. Tap on the .
  6. Confirm that you want to delete the data.
  7. Tap Delete.

Well that is a good question. The reality of it is...the process for enabling editing on the browser version is more complicated than on the mobile versions. Due to the amount of time involved in making all those fields editable was more than was available before launching the browser version. We have it in our development queue and are working on adding additional editable fields to this parameter, so stay tuned for more feature additions.

That being said, you can edit all Meal Food Item fields on either of the mobile versions.


Ah yah, you noticed that. Seriously, some of the fields in the Medication parameter are not editable. Start Date and End Date, Frequency, and Doses per Frequency are not editable. The reason for this? The table created where you select which doses you took on which days is unique to the information you entered when adding a medication. Editing any of these fields would require us to delete the table created and create a new one. We thought...hmmm...would you want to have all the check marks you entered indicating you took a dose deleted when the table is removed and created anew? We opted to prevent editing on those fields for this purpose.

If what you entered for those fields is really not what you want or what it should be, you can delete the medication and add it again with the correct data.


So we went round and round about this issue. In the end we decided to not recalcuate your body composition measurements when you change one of the elements. Why? Let's say you want to edit the weight for that entry. But you don't change the body fat %, the lean mass %, or the water %. Okay, now you save. When you save you send all the data in all the fields to our server. The server says, hey they want me to use all the data they sent to me, even though it doesn't add up, but hey, I'm just a computer and I'm really good at doing what I am told. So I'll store the data I received in the database the way I received it.

All kidding aside, the computer can't tell what is intended from what it receives. And we don't want to assume that what we program into the computer is what you want in those fields. If we did make that assumption, we would overwrite the data you entered intentionally. Not a good result.

But what the computer can do, is see that no data were sent for some of the fields. When that happens it looks at its programming and fills in the missing fields based on what data were sent.

As a result, the best way to edit a body-composition entry is to remove the data from the fields you don't know and let the computer do its thing.


Unfortunately, Fitbit, the company, has decided to provide HiT with only step count as a bundle via their API. We've requested intraday data so that we can report your activity as it happens during your day. For whatever reason, they've denied our requests. We will continue to appeal to them to obtain streaming data so that your HiT activity experience is the best possible.

Because of this limitation, we do not have details about when your steps actually occured. We had to make a decision on when to display your step count. Although we didn't flip a coin, or roll the dice, or throw a dart at a board, we decided on High Noon... 12 o'clock p.m. to display your data. Each time we make a call to Fitbit's API beginning at noon, we add your accumulated steps to your activity table and display it in the noon time-scope on the graphs.

We recognize that this certainly isn't ideal. And ask your patients and support as we work to appeal to the Fitbit folks on your behalf.


Ah, yes, the double counting steps dilema. I also use more than one fitness tracker. In fact, I used three, sometimes four during development and testing. We, the HiT development team, struggled with the problem of over-representing step count when more than one fitness tracker is used.

Here is where we went with this, and why we decided to risk double, triple, or even quadruple counting of steps. Our team members are all fans of step and activity tracking. I myself use Samsung's Gear which counts steps and activities most of my day. However, at night the Gear seems a bit heavy, so for sleep I like to use my Fitbit Flex and because it is light I sometimes prefer to wear my Flex during the day rather than the Gear. Yet, because I use an Android smartphone with Samsung Health enabled, when I carry my phone it too is counting steps. And to make things even more complicated I prefer to use the Nokia Steele watch with step and activity tracker when I go out dancing at night... it is much more fashionable.

Okay, so you get that we've also struggled with the dilema...but here is the conclusion...we decided to let you be the one to decide when to wear which device and when to leave your phone on the counter or at your desk when you are wearing a Fitbit tracker, assuming you have either Samsung Health or Apple Healthkit enabled. We think you are the best person to make those decisions.

Yes, this does mean that you may have to delete some data that is captured in order to get the most accurate step count or make some adjustments to your data. HiT does provide for you to delete steps and activity at your election. Deleting activity data from HiT does not delete it from your Samsung Health, Apple Healthkit, or Fitbit account. For this reason we suggest that you may want to manage all your activity in HiT.



To share your data, go into your HiT account and select a health parameter with the data you want to share. At the top of the health parameter is an icon that looks like and upload arrow, similar to this . Click the icon. Select the date range for the data you want to share and select with whom you want to share. You can select as many HiT Team members as you like. Check Select All to share with all members on your team or check only one or two, etc.

If you don’t see the healthcare provider, coach or family member in your list, see "How do I add a healthcare provider, coach or family member so I can share my data?".


Whomever you shared with will see only the data you shared based on the date ranges you entered and the health parameter you selected. Their view of your data is much like your view. They have a table with rows containing only the data you shared. They can graph the data you shared using the same graphs you have in HiT.


To share your data with healthcare providers, coaches and/or family and friends, click or tap on Account or (in the upper right corner of your view) and select My HiT Team. Click the + in the menu bar at the top right of the view on desktop or tap ADD on mobile.

In the Browser Version
  1. Open the left side menu by tapping on the arrow in the upper left corner of the home page.
  2. Select My HiT Team.
  3. Select Healthcare Providers or Coaches+Family, depending on which you want to add.
  4. Click the ADD icon at the top right of your view.
  5. Select from an enrolled Hit Provider in the drop down. Or
  6. Enter your provider's or coach/family member's information*.
  7. Click or tap SAVE.

* If your healthcare provider is not enrolled in HiT yet, enter the details about the healthcare provider and we’ll send them an invitation to setup an account. We cannot guarantee that your healthcare provider will take action on the invitation, but we’ll do our best to help them join the your HiT Team so you can share your data in a HIPAA safe and secure super easy experience.

You can also contact us with the healthcare provider’s, coach's, or family/friend's name and email address and we’ll contact them on your behalf. However, we recommend you go through the Add a Provider or Add a Coach+Family to My HiT Team process first, so your provider or coach knows that a patient or client or family/friend of their's wants to use HiT to share data.

NOTE: For privacy, we do not include Coach and Family + Friends accounts in the HiT Enrolled list unless the person establishing the account requests being included. If you have been invited to share your data with a Caoch or Family + Friends group see the account administrator for the correct email address to use when adding the group to your HiT Team.


The NPI (National Provider Identifier) is a unique 10-digit identification number issued to health care providers in the United States by the Centers for Medicare and Medicaid Services (CMS). Since most every healthcare provider in the United States has an NPI, we use this number to verify that indeed the person with whom you are sharing your data is who they claim to be. Including the NPI helps us protect your privacy. If you choose to share your data with someone who does not have an NPI and they are classified as a healthcare provider, please contact us with the provider's first name, last name, credentials (MD, DO, PA, ND) or indicate the type of practitioner, for example Chiropractor, Nurse Practitioner, etc.) email address and telephone number and we will assist the provider with enrollment in HiT.

This applies to heathcare providers within the United States of America. If your provider is outside of the United States, please review "I live outside of the United States. What is meant by physician registration number?"


If your live outside of the United States and your healthcare provider is also outside of the United States we require a physician registration number that is unique to your healthcare provider. Many countries assign healthcare providers a unique registration number that identifies the healthcare provider in that country's healthcare system. Where such a number exists, we use this to verify that the person with whom you are sharing your data is who they say they are. Our goal is to protect your privacy and the security of your data to the greatest extent possible. If you choose to share your data with someone who does not have an registration number assigned by their respective country of medical practice and they are classified as a healthcare provider, please contact us with the provider's first name, last name, credentials (MD, DO, PA, ND) or indicate the type of practitioner, for example Chiropractor, Nurse Practitioner, etc.) email address and telephone number and we will assist the provider with enrollment in HiT.

This applies to healthcare providers outside of the United States of America. If your provider is in the United States, please review "What is an NPI and why do I have to include that when adding a healthcare provider to My HiT Team?"


When your healthcare provider, coach, or family member accepts your invitation you'll receive an email informing you that the person has accepted your invitation and is now on your HiT Team.


When a member of your HiT Team views your data you'll see the date and time they viewed it in your Shared Data table. To view this go to Account (in the upper right corner of your view) and select My Shared Data. Select the HiT Team member type, Healthcare Provider or Coach + Family. You may need to scroll to find the data you shared with the HiT Team member as all data shares are listed in chronological order. Also, if you shared your data with a healthcare provider in a group it is possible that a member of the group or the healthcare provider's staff have viewed your data and the healthcare provider has not yet seen it. We suggest that you follow-up directly with your healthcare provider's office if you are concerned about whether the provider has viewed your data or not.


Absolutely! You can click the Resend button next to the data you shared previously. You'll find this button by going to Account (in the upper right corner of your view), select My Shared Data. Scroll to find the data you shared previously and want to remind the HiT Team member about. Click the Resend button. This will send a reminder to the HiT Team member that you are sharing your data with them. Please be considerate about using this feature. Give the HiT Team member time to receive the email notification and access their HiT account. If you believe it has been too long and you've attempted to get their attention by resending and are still not getting a result, check the email address for the HiT Team member.

NOTE: Regardless of whether a HiT Team member receives an email notification, you're data share will appear on their dashboard. However, some healthcare providers have 100s of patients in their dashboard daily and your's may have slipped out of view. If you are concerned you may want to contact them directly.


Oops! You shared data you didn’t want to share or changed your mind? You can unshare your data by going to Account (in the upper right corner of your view) and selecting My Shared Data. Locate the row with the data you shared and now want to "unshare". Click on Cancel. This will remove your data from the HiT Team member's list of viewable data.


Yes. But you can only view the comments in the browser version of HiT at this time.

HiT Team members can add a comment to the data you shared with them. You can view the comment by going to My Shared Data under Account (in the upper right corner of your view). When a HiT Team member adds a comment you will see a green chevron, like this one, , on the same line as the data you shared in the Shared Data report.

Click on the chevron to view the message. You can also respond to the message by clicking or tapping on New Message. I think it is important to note that, although your message can be seen by the person with whom you shared your data, if the healthcare provider is in a group medical practice, others may also be able to view your message.


Not directly from HiT. A HiT Team member can't email or share your data with anyone else directly from within HiT. If a healthcare provider is in a group practice it is possible for the provider to give permission to view your data to one of his or her partners in the practice.

Other than this, for someone else to share your data to someone outside of HiT, the person with whom you shared your data would need to print your data and send it as an attachment to someone else. So in this respect, yes it is possible. This is why we caution you to be careful with whom you add to your HiT Team. We cannot protect your data when you choose to add someone to your HiT Team that is not a verified enrolled member of HiT. When adding a coach or family member, please use caution with regard to adding a member to your HiT Team and with regard to the data you choose to share.


HiT is all about helping you live healthy, make healthy choices and, as a result, feel and look your best. HiT Score is designed to help you track your choices and rate how well your are doing in achieving a healthy lifestyle. Each time you record data in HiT we include that in determining your HiT Score.

The more data you enter into HiT, the more accurate your score. HiT will help you know if the choices you make each day are helping you or harming your health. Then you can use the knowledge you gain to make lifestyle changes, if needed.

HiT uses an algorithm that is derived from a variety of scientific measures proven to result in greater fitness, feelings of wellness, and reduced risk for disabling disease and illness which potentially squash your chances of longevity and long-term quality of life.

We won't reveal our algorithm, however, check out the info under "What Do I Have to Do to Get a High HiT Score?" We give you plenty of insight into the choices you'll want to make to move you closer to the highest possible HiT Score.


The number one way to get a high HiT Score is to enter all your data throughout the day. You get extra points for keeping yourself accountable. After that getting a high score is all about making healthy a lifestyle. Being active, choosing healthy foods, getting enough sleep, and staying hydrated are what matter most.

Other things that matter include your physical size. Maintaining a healthy body weight and body fat percentage count in your HiT Score too.

Your HiT Score is a snap shot of the progress you are making to acheive and maintain high-quality long-term health. To get the best HiT Score results it helps to keep the following things in mind.

  1. Enter accurate data and enter your data frequently during your "My HiT Score Day". Right after you do it, HiT it. Your HiT Score is only as accurate as the data you enter. The sooner you enter it after it happens the more accurate you'll be.
  2. Enter data for all the core health parameters: Activity, Nutrition, Hydration, Sleep, and Body Composition.
  3. Enter all your prescription medications and record when you take them. Adherence to prescription medication is an important factor in good long-term health.
  4. Enter your weight accurately in the body composition parameter. As you may suspect, your weight, body fat percentage and BMI make a difference.
  5. Eat a healthy balanced diet including lean protein, whole fruts and vegetables and whole grains and record all the food you eat.
  6. Make sure you get enough fiber in the foods you eat and watch your sodium intake. Most people need much more fiber and much less sodium in their foods.
  7. Eat only when you are hungry and be mindful of your mood. Make sure you record these accurately in HiT.
  8. Participate in and record activities such as strength and muscle enhancing activities, aerobic activities, and stretching activities such as yoga and general stretching.
  9. Drink plenty of water, non-alcohol beverages, and beverages low in sugar or sugar free.
  10. Get a healthy amount of sleep and record it in HiT. Not too much and not too little. Just the right amount.

Take the above hints to heart and your HiT Score will soar and your heart will thank you too.

REMINDER: Your HiT Score is calculated throughout the day and your final HiT Score for the day is totaled at mid-night. Make sure you enter all your data into the HiT app before midnight or it will NOT count in your HiT Score.


Of course you can, but why would you? Your HiT Score is only as accurate as the data you enter. Seeing a high score is great but if you fake the data, it means nothing for your health.


If you are capturing data from your fitness device using HiT, yes, your data are included in your HiT score. If your device is not connected to HiT, you can manually enter your health data into HiT so all your data can be evaluated.

To learn how to connect your Fitbit, Garmin, or Withings devices to your HiT account visit the FAQs section called "My Connections".


Yes and No. If you enter these data into HiT for these health parameters the data you entered will be included and evaluated in your HiT Score. If you don't enter any data in these health parameters in HiT they will have no affect on your HiT Score. Again, the more data you provide in HiT the more accurate your score.


Ah, of course you want to know the target. Makes total sense. Twenty-five! That's the highest possible HiT score. Warning!! It isn't easy. Don't be discouraged if you don't HiT 25. Strive to get a score of 18 or higher. A score above 18 means you are making healthy choices and improving your chances for healthy longevity.


So you realized that some data you enter can actually cause your HiT score to go negative on you. That's because some of the data you entered indicate you are making unhealthy choices and getting results that are actually harming your health.

We don't sugar coat things at HiT. Unhealthy choices have consequences. These include a BMI in an unhealthy range. Eating too much sodium or not enough fiber also can take points away from your other healthy choices. If you've enter prescription medications make sure you record when you take them in HiT or you may lose points.

Take a look at What Do I Have to Do to Get a High HiT score? to see what works in your favor and what works against you. Remember though, it only works in your favor if you are entering accurate data and the data truly reflect your daily choices.


My HiT Score is an algorithm, essentially a point system that grades what you are doing in your day based on the data you enter into HiT. We won't reveal our algorithm, but we will tell you that each health parameter in HiT is considered in the algorithm with the emphasis on the five parameters that everyone needs to consider in terms of their long-term health: activity, nutrition, hydration, sleep, and body composition.

HiT Score give more points for those things that have the greatest impact on your health both in the near-term (now) and the long-term (tomorrow). Hit Score also takes away points based on things you do that have been found to have a harmful effect on your health.

As far as the science behind My HiT Score, research and science based well documented findings were obtained from the the American Diabetes Association, the American Heart Association, the National Institutes of Health, the New England Journal of Medicine, Harvard Health Review, and other widely respected and research based affiliations. We also based the algorithm on input from several healthcare professionals who specialize in cardiology, endocrinology, and internal medicine.

For a detailed list of studies, please contact us at dot@myhitapp.com and request our My HiT Score scientific support documentation.


As awesome as HiT Score is at identifying areas for improvement and pointing out risks for disease or illness in your future, Please, please, please do NOT use or in any way rely on your HiT Score or HiT reports to predict or diagnose a disease or illness.

Your HiT Score is a one-day snap shot of your day's activity. And although you use the HiT app on a daily basis to help you achieve your health and fitness goals, it is not a medical device nor are we at HiT medical experts.

Only a qualified healthcare provider can diagnose disease and illness and help you manage or treat a diagnosed illness. We DO recommend, however, that you share your HiT Score and other data collected in your HiT account with your healthcare provider and other healthcare professionals. In fact, HiT is an excellent tool for sharing important data that your doctor can use to help treat and manage your health. To learn more about data sharing using HiT review the "My HiT Team and Sharing Data" FAQ section.



Good news! You don't need to worry about renewing. Your account will auto-renew every month as long as your payment method is current or unless you decide to cancel it.


To change your payment method, login to your HiT account and go to My Subscriptions in the left side menu or go to Members Portal

  1. Go to Payment Method
  2. Click or tap on Change
  3. Enter your new or updated payment method
  4. Click or tap Update

That's all there is to it. Your subscription will be charged to your new payment method.


To update your payment method, login to your HiT account and go to My Subscriptions in the left side menu or go to Members Portal

Because we don't know your card numbers or other details, you'll need to enter all of the credit card information even if you are using the same card with a new expiration date.

  1. Go to Payment Method
  2. Click or tap on Change
  3. Enter your card information
  4. Click or tap Update

That's all there is to it. Your subscription will continue with your updated card.


To cancel your subscription, login to your HiT account and go to My Subscriptions in the left side menu or go to Members Portal

  1. Locate your subscription
  2. Click or tap CANCEL SUBSCRIPTION

You will continue to have access to your account until the end of your subscription period. After that time we will not charge your account.

NOTE: You have 14-days after your subscription ends to reconsider. At the end of 14-days, for security purposes, we shred your account registration information and all of your account data. Once your account and data have been shredded we cannot recover it.


Contact Us

We want to hear from you.


Send us an email at dot@myhitapp.com. Include your full name, return email address, and your question or comment.

If your question is general, you may be able to find the answer in the FAQ section . Already checked there? We want to make your experience with Health info Tracker as great as possible, please feel free to contact us with your questions, comments or suggestions.

"Courage is the first of human qualities because it is the quality which guarantees all others."
Winston Churchhill

Security and Privacy

Your privacy is important to us. At HiT we make a special effort to ensure your identity is protected and your data are secure.

Why is this so important to us? Because we are you. We're just like you. We know what it feels like to have your identity compromised or taken lightly. Everyone on our team has been there and we don't like how it feels. This is why at HiT we promise to see you as a person, not just a string of hashtags and an email address. We promise never to sell your email address, your name, or any other identifier of who you are.

And because you are important to us, we encrypt your personal identification details. This means if someone gets into our database, which we take great effort to protect, all they will get is a bunch of gibberish. You see we would rather protect your identify than sell it or use it for other purposes.


Please NOTE: We use cookies to improve your experience and understand the performance of our site. By continuing on our site you agree to our use of cookies to collect data about your visit. To find out more about cookies and how we use them, please see our PRIVACY POLICY. You can manage your cookies if you want to revisit your consent choices.